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Behind the scenes at Axiom
How Axiom customers help you save time, money and headaches
Clearwater, Florida, USA —
At any given moment, at least four teams of designers and developers are working flat-out adding new features and refinements requested by Axiom customers from around the world. Anywhere there are MicroStation users, there are MicroStation Productivity Toolkits helping them push MicroStation to the limit, saving them time, money and headaches in innumerable ways.
Axiom gets so much feedback, in fact, that there’s a job position at Axiom just to collect and keep track of customer success stories.
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| Axiom's Rick Sewell has been helping CAD users with their MicroStation problems for over a decade. |
A big reason for Axiom’s success is that they are unusually responsive to users’ requests for changes to product features. So much so, that it is the job of every Axiom staff member, especially those who talk to customers, to keep track of any possible ways products could be improved. Axiom staff tracks all improvement requests, whether the request is from one customer or many. Another part of the job is to promptly relay those product ideas to the development department every time.
These ideas come from existing customers, potential customers and, of course, from the Axiom staff members themselves. Even green staff members have something valuable to offer — a fresh viewpoint is worth a lot all by itself.
Oftentimes the customers don’t even know they’re making an enhancement request. They’re just asking for something they want. For example, a customer calls and asks his Axiom MicroStation Consultant if a product can do X. If the answer is “yes” — and it usually is — the MicroStation Consultant helps him learn how to do it. But if the answer is “no”, the MicroStation Consultant pulls up the customer request application on his computer and immediately files a request on that customer’s behalf. That instantly sends a message to the development department, where the request is read and forwarded to the appropriate product manager, who then personally enters it into the customer-request database.
Axiom product managers are experts in MicroStation and Axiom tools. Axiom’s tools cover so much ground that sometimes it is actually possible to accomplish a customer’s request using a little-known feature or using multiple products in combination. Sometimes the product manager may know an indirect way to immediately accomplish what the user wants after all. In such a case, the product manager still logs the customer’s request in the database, but they also get right back to the customer with a solution. Logging this in the database anyway is very important — there may be some way to make this ability easier to understand and use and if it wasn’t logged, that opportunity to improve would be lost.
In this way, Axiom lets no opportunities to help its users slip by. Every staff member becomes personally involved in providing the best possible products to customers and the product managers stay intimately familiar with exactly what customers’ need and want.
This level and method of organization is a tremendous benefit for all Axiom’s customers.
Axiom is one company that likes to hear what customers think. If you see any way their products can be improved, let them know via email or telephone.
Call now!
For more information on Toolkit for V8 contact an Axiom MicroStation Consultant today! Call 727-442-7774 extension 9981, e-mail 9981@AxiomInt.com or visit Axiom on the Web at www.AxiomInt.com now!
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