Technical Support
and Customer Service
General Questions
Q-
How do I find out if I’ve
got the latest release of any Axiom Product?
A- Check your version number
of the products that you have against the version numbers
found here.
From the main window of each product choose HELP | ABOUT to
see the exact version of each product.
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Q-
How do I run MicroStation in DEBUG MODE?
A- To run MicroStation in Debug
Mode, follow these steps:
- Right-click on the icon that loads your MicroStation
- Left-click on PROPERTIES
- You should now be looking at something similar to this
- At the end of the TARGET, add a space and then -debug
- Click on <OK>.
- Click on the desktop icon - this will open a MicroStation
text window.
- When the text has finished scrolling, hit the enter key
to close the text window.
- Don't forget to remove the -debug from the TARGET.
- There is a file created by the above steps - it is in
the same directory as USTATION.EXE - the file that you should
send to me is named MSDEBUG.TXT. Please make sure that it
has a current date and time, otherwise it did not run successfully.
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Q- I downloaded
and installed some newer versions of products from your website.
The PDF documentation that I have is for an older version
of the product. Things look different and I'm not sure how
to use some of the new features. How can I get the newest
PDF files?
A- That's easy. Today most
Internet browsers allow you to visit unrestricted ftp sites.
Type in ftp://ftp.axiomint.com
for the internet address. You should see quite a good number
of files with .EXE and .PDF extensions (amongst a few others).
If you downloaded FileFixer, the file that you downloaded
was FIXER.EXE. The manual has the same name, but a .PDF extension.
So for FileFixer, you should download FIXER.PDF. For
Global File Changer, download CHANGER.PDF, etc. If
you use an ftp client to get there, the User ID is Anonymous
and the Password is your email address.
Back to General Questions
Q- I have
a feature that I would like to see added to one of your products.
How do I let you know about that?
A- You can always send your
suggestions and comments here.
The Axiom products are all powerful programs. Nonetheless,
we realize that you, a skilled and creative MicroStation user,
will think of ways in which it can be improved. We invite
you to tell us your ideas. For ten years we’ve listened
to you, the skilled MicroStation professional, and have implemented
the features you’ve requested. Every widely acclaimed
product we’ve ever developed, including FileFixer,
evolved in this manner.
We’d like to make the Axiom products perform every function
you could ever imagine such a product being able to do. We
intend to make you such a satisfied Axiom customer that you
can’t wait for the next user group meeting so you can
tell your friends and associates how much you like Axiom and
how strongly you recommend the Axiom products.
Your suggestions on how to improve any or all of the Axiom
products are most welcome.
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Q- I have your
MicroStation Productivity Toolkit installed with out
MicroStation J. I tried running your products with our newly
installed MicroStation V8 and it looks like the products don't
work. What's up with that?
A- The compiled MDL application
(*.MA) may or may not be compatible with MicroStation V8.
There are separate products for V8 — you can see which
products are available and their current versions here
— if you are migrating to MicroStation V8 and need the
products available for V8, please contact your MicroStation
Consultant.
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Questions
Q- I just downloaded
an upgrade from your website at ftp://ftp.axiomint.com - How
do I get the license I need?
A- Send an email to license@axiomint.com
and indicate which product you downloaded. Our licensing department
will be more than happy to update your license file, providing
that your maintenance is current.
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Questions
Q- I use
PowerDraft! Can I use your products with PowerDraft?
A- Sorry, the Axiom products
do not work with PowerDraft. PowerDraft requires that all
applications are 100% MDL applications. All of the Axiom products
for MicroStation use external DLLs which are not supported
by PowerDraft.
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Questions
Q- I want to
make a change with Global File Changer to some of my
design files and then run FileFixer on the same files?
Do I need to hunt and choose all of those files again?
A- No. You can build a list
of files with Global File Changer and save the list.
You can then open the list and use it with FileFixer.
This works with most products that have an <EDIT LIST>
feature. Here's how to do that:
- Click on <EDIT LIST>.
- Build your file list.
- Click on LIST | EXPORT | FILE LIST ONLY (TEXT) and choose
a file name to save your file list.
- In this example, process the files with Global File
Changer and then Exit Global File Changer
- In this case, open FileFixer (or it could be another
product)
- Again, click on <EDIT LIST>
- This time, click on LIST | IMPORT | FILE LIST ONLY (TEXT)
Now the same files are selected and you can process the same
files with the second product, in this case FileFixer.
This is also useful if you want to process the same files
multiple times on different days with the same product.
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Questions
Q-
I was asked to get the CPUID2 for the products that I have
installed. How do I do that?
A- Basically, the CPUID2 is
a number which serializes the products to one computer. You
only need this if you have a Single-CPU license. To obtain
this number, go to your Axiom Base Directory and find the
file CPUID2.EXE - from Windows Explorer double-click on CPUID2.EXE.
This will open a DOS window and there will be some numbers
that look like an IP Address - like 123.456.789.012 - this
is the number that the licensing department needs to email
your permanent license.
Back to General Questions
Q- Many
of your products allow me to choose and process multiple files.
It sure would be nice to be able to choose a drive or directory
and automatically get all of the design files in all of the
subdirectories also.
A- For those products that
you can choose and process multiple files, there is already
a provision built in: "/s". For example, to process
all of the .DGN file on your entire drive C:\ drive, enter
"C:\*.dgn/s" in the "Files to process"
field. If you want to also process files with a different
extension on the same drive, enter "C:\*.DGN/S; C:\*.BDR/s
for example. This works with multiple directories also.
Back to General Questions
Q- You make
references to the AXIOM BASE DIRECTORY - where is that?
A- The AXIOM BASE DIRECTORY
is the directory that usually contains your installed AXIOM.LIC
file. This AXIOM.LIC is your master license for all of the
Axiom products that you have installed. The AXIOM BASE DIRECTORY
contains subdirectories like \AXIMENU, \FIXER, \CHANGER, \CHECKER,
etc. It can also be found by opening MicroStation and clicking
on WORKSPACE | CONFIGURATION - locate the AXI variable and
highlight it. The expansion for AXI is the AXIOM BASE DIRECTORY.
Back to General Questions
Q- You mentioned
that there is a product manual – I don’t have one
of those, how do I get one?
A- Just point your browser
to ftp://ftp.axiomint.com
and choose the PDF manual for your product(s). If you are
using an FTP-client, log in as ANONYMOUS and use your email
as the password.
Back to General Questions
Q- Your Q&A
section didn’t answer my question. Now what can I do?
A- You can contact us:
- Fill out a Tech Support Form
- Call us 727-442-7774.
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